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  • Exam Code: CIS-CSM
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
  • Version: V15.35     Q & A: 208 Questions and Answers

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NEW QUESTION: 1
6 .334 x 104 =
A. 0
B. 1
C. 2
D. 0.06334
E. 0.0006334
Answer: A

NEW QUESTION: 2
A company is in the process of outsourcing its customer relationship management system to a cloud provider. It will host the entire organization's customer database. The database will be accessed by both the company's users and its customers. The procurement department has asked what security activities must be performed for the deal to proceed. Which of the following are the MOST appropriate security activities to be performed as part of due diligence? (Select TWO).
A. Physical penetration test of the datacenter to ensure there are appropriate controls.
B. Security clauses are implemented into the contract such as the right to audit.
C. Code review of the solution to ensure that there are no back doors located in the software.
D. Penetration testing of the solution to ensure that the customer data is well protected.
E. Review of the organizations security policies, procedures and relevant hosting certifications.
Answer: B,E
Explanation:
Due diligence refers to an investigation of a business or person prior to signing a contract. Due diligence verifies information supplied by vendors with regards to processes, financials, experience, and performance. Due diligence should verify the data supplied in the RFP and concentrate on the following:
Company profile, strategy, mission, and reputation
Financial status, including reviews of audited financial statements
Customer references, preferably from companies that have outsourced similar processes
Management qualifications, including criminal background checks
Process expertise, methodology, and effectiveness
Quality initiatives and certifications
Technology, infrastructure stability, and applications
Security and audit controls
Legal and regulatory compliance, including any outstanding complaints or litigation
Use of subcontractors
Insurance
Disaster recovery and business continuity policies
C and D form part of Security and audit controls.
Incorrect Answers:
A: A Physical Penetration Test recognizes the security weaknesses and strengths of the physical security.
It will, therefore, not form part of due diligence because due diligence verifies information supplied by vendors with regards to processes, financials, experience, and performance.
B: A penetration test is a software attack on a computer system that looks for security weaknesses. It will, therefore, not form part of due diligence because due diligence verifies information supplied by vendors with regards to processes, financials, experience, and performance.
E: A security code review is an examination of an application that is designed to identify and assess threats to an organization. It will, therefore, not form part of due diligence because due diligence verifies information supplied by vendors with regards to processes, financials, experience, and performance.
References:
https://en.wikipedia.org/wiki/Due_diligence
http://www.ftpress.com/artic1es/artic1e.aspx?p=465313&seqNum=5
http://seclists.org/pen-test/2004/Dec/11
Gregg, Michael, and Billy Haines, CASP CompTIA Advanced Security Practitioner Study Guide, John
Wiley & Sons, Indianapolis, 2012, p. 169

NEW QUESTION: 3
Welches ist eine Art von Problem?
A. Ein zu erwartender Nachteil
B. Eine Abweichung von der Spezifikation
C. Eine Bereichstoleranz
D. Projiziertes Ergebnis
Answer: B

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