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  • Exam Code: Salesforce-Contact-Center
  • Exam Name: Salesforce Contact Center Accredited Professional
  • Version: V15.35     Q & A: 208 Questions and Answers

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NEW QUESTION: 1
You need to identify the case of the Authentication issue for the Pilot Users.
Which actions should you perform in sequence?
To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.
Exhibit:

Select and Place:

Answer:
Explanation:

Explanation:
Topic 5, Contoso Ltd. Case B
Overview
General Overview
Contoso, Ltd. is an international manufacturing company that has 30,000 users.
Contoso has the following departments: sales, research, marketing, human resources,
executive, manufacturing, and legal. The sales department has 2,000 users.
All of the users in the sales department are located in the United States.
The research department has 3,000 users.
All of the users in the research department are located in Europe.
Physical Locations
Contoso has two main offices. The offices are located in Houston and Frankfurt.
Each office has 15,000 users.
The offices connect to each other by using an MPLS network. Each office connects directly to the Internet.
Existing Environment
Lync Server Infrastructure
Contoso has a Lync Server 2010 infrastructure that only uses internal instant messaging (IM) and
presence,
The infrastructure contains a single Enterprise Edition Front End pool that services all of the users.
Contoso uses a SIP domain of contoso.com for all of the users.
Client computers have either Microsoft Office Communicator 2007 R2 installed or Microsoft Lync 2010
installed.
Before deploying Lync Server 2013 and migrating the users to Lync Server 2013, you
implement a small pilot project to test the functionality of Lync Server 2013.
Problem Statements
The users in the pilot report that occasionally, they cannot sign in to Lync 2013.
Requirements
Business Goals
Contoso plans to upgrade to Lync Server 2013 during the next six months. Contoso must deploy all of the Lync Server conferencing and edge services. Contoso must also configure federation with its parent company, which is named Proseware, Inc. Proseware is located in Europe and has an Office Communication Server 2007 R2 infrastructure. Contoso must minimize hardware and software purchasing costs, while guaranteeing performance levels for all Lync Server 2013 workloads.
Planned Changes
Contoso plans to implement the following workloads in the Lync Server 2013 deployment:
Federation
Dial-in conferencing
External user access
Audio, video, and web conferencing
The ability to host Lync meetings that have external participants
The FQDNs of the edge services will be configured as shown in the following table.

Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
Only Federation to Proseware must be allowed.
All of the Edge services must use default ports.
WAN traffic and Internet traffic must be minimized.
All of the user contacts stored in Lync Server 2013 must be backed up.
The sales department must have a dedicated dial-in conferencing number.
All other users in both the United States and Europe must use a pool of regional dialin
conferencing numbers.
If a Single Component fails, all Lync Services MUST remain available without the
need for manual intervention. Performance degradation is acceptable during a
component failure state.
The conversations of all the sales department users must be archived for 30 days.
The conversations of all the research department users must be archived for 90
days. No other conversations must be archived.
After the migration to Lync Server 2013, all client computers will have three
months to upgrade to Lync 2013. After three months, legacy clients must be
blocked from accessing the Lync Server 2013 infrastructure.
Security Requirements
Contoso identifies the following security requirements for the planned deployment:
All Lync Server conferences must use a unique URL.
Each Internet-facing service must have one or more dedicated public IP addresses.
Only the users in the human resources department must be prevented from
connecting to Lync Server remotely.

NEW QUESTION: 2
Which two should an administrator consider when configuring workflow rules? (Choose two.)
A. Rules must be deactivated before using the Data Import Wizard.
B. Rule actions can take place immediately or can be time based.
C. Rules can be evaluated when records are created or edited.
D. All existing records are evaluated when a new rule is activated.
Answer: B,C

NEW QUESTION: 3
An auditor reviews the reconciliation of payroll tax forms that a client is responsible for filing in order to:
A. Identify potential liabilities for unpaid payroll taxes.
B. Determine whether internal control activities are operating effectively.
C. Verify that payroll taxes are deducted from employees' gross pay.
D. Uncover fictitious employees who are receiving payroll checks.
Answer: A
Explanation:
Explanation/Reference:
Explanation:
Choice "D" is correct. An auditor reviews the reconciliation of payroll tax forms that a client is responsible
for filing in order to identify potential liabilities for unpaid payroll taxes.
Choice "A" is incorrect. Payroll deductions are verified by inspecting the payroll register and, for a sample
of employees, tracing deductions back to employee authorization forms held in the personnel department.
Choice "B" is incorrect. Review of the reconciliation of payroll tax forms is a substantive test that would not
indicate whether internal control activities with respect to payroll are operating effectively.
Choice "C" is incorrect. Review of the reconciliation of payroll tax forms would not uncover fictitious
employees. The auditor would need to observe payroll distribution (or examine direct deposits) to ensure
that all personnel being paid are actually employed by the company.

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